After order procedures

The procedures after receiving a new order are as follows :

Firstly we physically check our warehouse to make sure all the ordered items are in stock. Although we try our best to keep the information about availability correct and accurate it happens sometimes that a product is sold out in the meantime (a customer comes personally to the warehouse and picks up the item or the data in our computer system are incorrect).  The system is updated once a day, every morning.

Once we check the stock and we know the final amount and volume of the order we check the best transport charges. These are based on the weight and vary country to country. Also, some of our customers prefer to arrange pick-up by their own courier.

Then we advise you all the details, including the final amount payable in the currency of your preference, we accept CZK, EUR, USD, GBP and other currencies. We also give you our bank details and invoice specification with all details.

Once we receive your payment we issue the official commercial invoice with all details for your accounts and customs and ship the goods.